Welcome to the Tools for IT Services blog where we will talk about and review many of the essential tools of the trade. Everything from software to hardware to services and online communities and resources which many in the industry find invaluable whether they be technicians for MSP’s or computer repair shops or running their own IT services business.
Needless to say, software for the busy IT shop or MSP includes the likes of professional services automation (PSA), accounting (such as the ubiquitous Quickbooks) and Outlook (or something of that ilk) amongst others and we will write about several.
Hardware used by IT people these days naturally includes smartphones and increasingly popular tablets of one kind or another combined with handy apps for testing, diagnosis, research and even PDF signing. But there’s more which can usually be found in a techs toolbox such as a multimeter, cable testers, screwdrivers and spanners and of course a few spare cables.
Web based services or “SaaS” to use the buzzword du jour, cloud based or otherwise, are all the rage these days and there are many which are used in this industry which offer such things as accounting, time tracking, monitoring/RMM and more. Which are the best? We’ll give you our opinions soon..
The web is all about communities and there are millions out there covering every imaginable interest from the narrowest niche for a specific app or component to the broadest general IT related community. Such communities can be based on forums or social network groups or even email lists and over time they become a vast treasure trove of knowledge from previous discussions and answers but also from existing active members who respond to requests for help or advice.
We will also cover industry news and events as well as discuss trends and changes in the IT services world.
Hopefully you will stick around or come back again to read our articles as we continue to update this site over time and if there’s anything you’d like us to cover – give us a shout!